Can I dispute a transaction or gameplay outcome?

Yes. File a dispute from your account settings or email support@atm178.app. We investigate within 48 hours, review game logs and payment records, then provide written findings with evidence.

LEGAL REFERENCE

Our Legal Framework

We've built atm178 around clear, transparent policies so you know exactly how your account, payments and gameplay work. Every term here reflects what we actually do.

Transparent TermsAccount SecurityPayment SafetyDispute ResolutionData Protection

Account access Read FAQ

Policy Overview

atm178 operates under a framework designed for players in supported Indonesian regions. Our terms cover account creation, payment processing via DANA, OVO, GoPay and QRIS, gameplay rules, and dispute handling. We maintain clear separation between your account balance and our operational funds. All transactions are logged and traceable. Where local law permits, we provide access to our full casino tables, slot lobbies

and sportsbook markets. Your account remains yours; we don't claim ownership of funds or gameplay history.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Policy Support Channels

WHY THIS PLATFORM

Policy Credibility Markers

Transparent Terms

Every policy section is written in plain language. We avoid legal jargon where possible and explain what each rule means...

Payment Audit Trail

All DANA, OVO, GoPay and QRIS transactions are logged with timestamps, amounts and status. You can view your full history...

Dispute Resolution

If a transaction or gameplay outcome is disputed, we investigate within 48 hours and provide a written resolution with evidence.

Data Security

Your personal data, payment details and account activity are encrypted and stored separately. We never sell or share your information.

Regular Policy Review

We update our terms annually and notify you of material changes 30 days in advance. You can accept or close...

Compliance Framework

Our policies align with Indonesian consumer protection standards and payment processor requirements for DANA, OVO, GoPay and QRIS.

Policy Consistency Across Pages

Account Terms

Identical across all pages. Your account creation, verification and closure rules remain the same whether you're on the home page or in the lobby.

Payment Policy

Consistent deposit, withdrawal and fee structure. DANA, OVO, GoPay and QRIS terms are unified across the platform.

Gameplay Rules

Live casino, slots and sportsbook rules are documented once and linked from every relevant page. No conflicting versions.

Dispute Handling

Same 48-hour investigation window and resolution process applies to all account types and gameplay categories.

Data Privacy

Your personal and payment data receive identical protection standards across the platform, regardless of which section you access.

Refund & Reversal

Refund eligibility and reversal timelines are the same for all players and all game types. No hidden exceptions.

Communication Standards

All policy updates, account notifications and dispute responses follow the same template and timeline across atm178.

QUICK SIGNAL

What Defines Our Legal Posture

Account Ownership Your account and all funds within it belong to you...

Transaction Clarity Every deposit, withdrawal and gameplay transaction is timestamped and itemized...

Dispute Rights You can dispute any transaction or gameplay outcome. We investigate...

Closure & Refund Close your account anytime. Any remaining balance is refunded to...

Policy Accessibility All terms are available in English and downloadable as PDF...

Compliance Reporting We report to payment processors and comply with Indonesian consumer...

Legal & Policy Questions

Your balance is protected separately from our operational funds. In the unlikely event of closure, all balances are refunded to original payment methods within 30 days. We maintain an escrow account for this purpose.

Yes. File a dispute from your account settings or email [email protected]. We investigate within 48 hours, review game logs and payment records, then provide written findings with evidence.

Your data is encrypted at rest and in transit. We store payment details separately from account activity. We never sell, share or use your information for marketing without explicit consent.

Deposits are fee-free. Withdrawals to DANA, OVO and GoPay carry a flat 2% fee. QRIS withdrawals are fee-free. All fees are displayed before you confirm.

Yes, anytime. Close your account from settings. Any remaining balance is refunded to your original payment method within 5 business days. No questions asked.

We investigate all payment disputes with your bank or e-wallet provider. If a chargeback is filed, we review transaction logs and gameplay history to support your case or ours.

We review terms annually. Material changes are announced 30 days in advance via email and dashboard notification. You can accept or close your account before changes take effect.